Returns Informarion

Last Updated: September 7, 2026

Thank you for choosing FloraF Florist. To ensure a pleasant shopping experience, please read the following Return & Refund Policy carefully. By placing an order, you acknowledge and agree to all terms of this policy.

1. Order Cancellation

  • You may cancel your order free of charge up to 2 working days before the delivery date (before 4:00 PM). A full refund will be issued to your original payment method.

  • If you cancel 1 working day before the delivery date, a 50% cancellation fee will be deducted from your order total.

  • If you cancel on the delivery date itself, we are unable to issue a refund, as the flowers have already been prepared or are in transit.

  • To cancel an order, please contact us via WhatsApp or email with your order number.

2. Quality Issues

We are committed to providing the freshest and most beautiful flowers. If you receive a product with quality issues, please follow these steps:

  • Reporting Deadline: Please contact us within 24 hours of delivery and provide clear photos as proof.

  • Resolution: After verification, we will offer one of the following solutions depending on the situation:

    • Free Redelivery: Arrange a new bouquet to be delivered.

    • Product Replacement: Provide an alternative floral gift of equal or greater value.

    • Partial Refund: Refund the portion of the payment for the affected item(s).

  • Claims made after 24 hours may not be accepted due to the perishable nature of flowers. We appreciate your understanding.

3. Return Policy (Perishable Nature of Flowers)

  • Flowers are perishable goods. Due to hygiene and freshness constraints, we do not accept returns for any reason other than quality issues once delivered.

  • We guarantee that our products are sent out in the best possible condition. However, the lifespan of flowers varies depending on environmental factors (temperature, humidity) and care, which is a natural occurrence and does not constitute a quality issue.

  • In the event of seasonal flower shortages, we reserve the right to make equal-value substitutions with flowers of equivalent or higher value to maintain the overall design integrity, without prior notice.

4. Refund Methods

Refunds for cancelled orders or confirmed quality issues will be processed according to your original payment method:

  • Credit Card / E-wallet: The refund will be credited back to your original card or e-wallet. Processing typically takes 5–14 working days (depending on the bank or payment platform).

  • Bank Transfer: Please provide your bank account details. We will complete the transfer within 3–5 working days.

  • Cash Payment: Please visit our physical store to collect your refund.

5. Contact Us

If you have any questions or need assistance, please reach out to us via:

  • WhatsApp: (+852) 6368-1437 | (+852) 9699-9979

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